Human Resources - HR Service Center Sr. Generalist
Basic Purpose:
Serves as escalation point for inbound inquiries received by telephone, electronically and in writing pertaining to employment policies and employee relations questions, issues and concerns that cannot be resolved at Tier OneProvides information, interpretation, guidance and counseling to managers and employees on moderately complex issues, employment policies and laws, and recommends course of action as appropriateCoaches and counsels leaders on performance management, employee development and corrective actionDocuments all activity per established protocols, and escalates issues of high risk or high complexity to the appropriate Center of ExcellenceSupport spans all disciplines of human resources and all geographic areas where employees exist, requiring deep knowledge of processes, practices and employment policies and laws across all functions and geographies.Duties and
Responsibilities:
1Provides consistent coaching, expertise and consultation to internal customers in areas of behavior modification, conflict resolution and disciplinary issues (including termination) in accordance with the values, policies and procedures of the Company2Provides support to managers and employees on moderately complex issues3May implement/manage/administer programs (such as Recognition, Educational Assistance)4Implementation of relocation and expat services5Respond to general escalated compensation inquiries and perform processes that do not require a specialist, such as those related to equity, bonus and job change parameters, promotions and demotions6Respond to general escalated benefits inquiries and perform benefit processes that do not require a specialist, such as service calculations, disaster relief program, TOP/PTO adjustments7Intake of accident reports, submissions of initial worker's compensation claim to vendor, and ongoing case management support8Process forms for employees to receive statutory LOA related benefits (for example, CA or RI SDI or NJ Family Leave)9Performs payroll support processes, such as off-cycle requests, processing of some on-call and bonus pay plans10Track and analyze incidents related to worker's compensation11May assist supervisors and managers in assessing requests for ergonomic reviews and accommodations12May provide guidance or recommendations (in partnership with REHS Manager) and to maintain a safe work environment consistent with company policy and state/federal regulations, or for corrective action to eliminate or minimize potential hazards13Advises managers and supervisors on performance evaluation, feedback and recognition techniques, and establishment of measurements and standards14Advises managers and supervisors on the alignment of employee performance plans with organizational goals, and the overall adequacy and quality of employee performance plans15Assists, counsels and educates managers and supervisors on federal and state employment laws, ensuring legal compliance16Investigates and resolves workplace issues, including claims of harassment, discrimination and employee performance17Facilitates communication between employees, management, and other HR functions as appropriate18Assembles and reviews records, reports and documentation as necessary to conduct thorough investigations and establish the merits of a case, maintaining complete and thorough documentation per established protocols19Maintains current knowledge of policies, guidelines and employment laws across all regions and functions20May assist in researching, compiling documentation and developing responses for litigation or EEOC charges21Prepares reports, analysis and preparation of severance documents for reduction in force activities22Assists manager and supervisors in assessing requests for ADA accommodations not associated with approved leaves of absence23Works collaboratively with Centers of Excellence (CoE), HR Business Partners (HRBP) and/or other HR functional areas to resolve more complex complaints or issues.24Performs other assigned tasks or related work as required and as assigned by the Manager or Director of Employee Relations25Conducts exit and compliance interviews26Compiles data and conducts analysis as required to support Employee Relations CoE activities27Maintains thorough and confidential centralized employee files and disciplinary/investigation files28Maintains privacy and confidentiality of information, protects the assets of the Company, reports non-compliance and adheres to all applicable federal, state and local laws and regulations, and company policies and procedures29Maintain close contact with CoEs, the HRSC team and HR Generalist team to ensure alignment with corporate and regional HR30Drive people processes to ensure that employees' capabilities meet current and future standards31Develops and promotes feedback mechanisms for employees to influence continuous improvement of HR services and processes32Participates in or leads functional and cross-functional process improvement initiatives and projects to drive the achievement of business results within the HRSC and/or client groups, with a focus on continuous process 33Provides callers with excellent, efficient and courteous serviceSkills & RequirementsEducation Preferred:
oBachelor's Degree or equivalent experience requiredWork
Experience:
o3 - 5 years human resources employee relations experience, including familiarity with applicable state and federal regulations.Other:
oAbility to research information and analyze data to arrive at valid conclusions, recommendations, and plans of action, exercising considerable judgment and discretion oAbility to effectively and thoroughly investigate and resolve employee issues of moderate complexity oAbility to prepare comprehensive reports and represent ideas clearly and concisely, both orally and in writingoPossess thorough knowledge of human resources philosophies, principles and practices oExcellent interpersonal, verbal and written communication skills oExcellent attention to detail, problem solving, organizational and prioritization skills oAbility to deal with people in a manner which shows sensitivity, tact, and professionalism oAbility to prioritize, problem solve and apply critical thinking skills oAbility to effectively interact with a diverse population at all levels within the organization oAbility to maintain composure in stressful situations oFamiliarity with HR systems, such as HRIS, HR Reporting, Case Management, etcoProficiency with Microsoft Office products (Excel, Word, PowerPoint) oAbility to type a minimum of 45 words per minute while interacting with customers on the phone oAbility to read, write and speak the English language, communicating clearly and effectively with callers oBilingual (English/Spanish) speaking and writing skills a plus Recommended Skills Attention To Detail Business Process Improvement Calculations Case Management Claim Processing Communication Apply to this job. Think you're the perfect candidate? Apply on company site $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3m7dy6qn4sx09kpxck', 'ExternalApply-j3m7dy6qn4sx09kpxck'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
Serves as escalation point for inbound inquiries received by telephone, electronically and in writing pertaining to employment policies and employee relations questions, issues and concerns that cannot be resolved at Tier OneProvides information, interpretation, guidance and counseling to managers and employees on moderately complex issues, employment policies and laws, and recommends course of action as appropriateCoaches and counsels leaders on performance management, employee development and corrective actionDocuments all activity per established protocols, and escalates issues of high risk or high complexity to the appropriate Center of ExcellenceSupport spans all disciplines of human resources and all geographic areas where employees exist, requiring deep knowledge of processes, practices and employment policies and laws across all functions and geographies.Duties and
Responsibilities:
1Provides consistent coaching, expertise and consultation to internal customers in areas of behavior modification, conflict resolution and disciplinary issues (including termination) in accordance with the values, policies and procedures of the Company2Provides support to managers and employees on moderately complex issues3May implement/manage/administer programs (such as Recognition, Educational Assistance)4Implementation of relocation and expat services5Respond to general escalated compensation inquiries and perform processes that do not require a specialist, such as those related to equity, bonus and job change parameters, promotions and demotions6Respond to general escalated benefits inquiries and perform benefit processes that do not require a specialist, such as service calculations, disaster relief program, TOP/PTO adjustments7Intake of accident reports, submissions of initial worker's compensation claim to vendor, and ongoing case management support8Process forms for employees to receive statutory LOA related benefits (for example, CA or RI SDI or NJ Family Leave)9Performs payroll support processes, such as off-cycle requests, processing of some on-call and bonus pay plans10Track and analyze incidents related to worker's compensation11May assist supervisors and managers in assessing requests for ergonomic reviews and accommodations12May provide guidance or recommendations (in partnership with REHS Manager) and to maintain a safe work environment consistent with company policy and state/federal regulations, or for corrective action to eliminate or minimize potential hazards13Advises managers and supervisors on performance evaluation, feedback and recognition techniques, and establishment of measurements and standards14Advises managers and supervisors on the alignment of employee performance plans with organizational goals, and the overall adequacy and quality of employee performance plans15Assists, counsels and educates managers and supervisors on federal and state employment laws, ensuring legal compliance16Investigates and resolves workplace issues, including claims of harassment, discrimination and employee performance17Facilitates communication between employees, management, and other HR functions as appropriate18Assembles and reviews records, reports and documentation as necessary to conduct thorough investigations and establish the merits of a case, maintaining complete and thorough documentation per established protocols19Maintains current knowledge of policies, guidelines and employment laws across all regions and functions20May assist in researching, compiling documentation and developing responses for litigation or EEOC charges21Prepares reports, analysis and preparation of severance documents for reduction in force activities22Assists manager and supervisors in assessing requests for ADA accommodations not associated with approved leaves of absence23Works collaboratively with Centers of Excellence (CoE), HR Business Partners (HRBP) and/or other HR functional areas to resolve more complex complaints or issues.24Performs other assigned tasks or related work as required and as assigned by the Manager or Director of Employee Relations25Conducts exit and compliance interviews26Compiles data and conducts analysis as required to support Employee Relations CoE activities27Maintains thorough and confidential centralized employee files and disciplinary/investigation files28Maintains privacy and confidentiality of information, protects the assets of the Company, reports non-compliance and adheres to all applicable federal, state and local laws and regulations, and company policies and procedures29Maintain close contact with CoEs, the HRSC team and HR Generalist team to ensure alignment with corporate and regional HR30Drive people processes to ensure that employees' capabilities meet current and future standards31Develops and promotes feedback mechanisms for employees to influence continuous improvement of HR services and processes32Participates in or leads functional and cross-functional process improvement initiatives and projects to drive the achievement of business results within the HRSC and/or client groups, with a focus on continuous process 33Provides callers with excellent, efficient and courteous serviceSkills & RequirementsEducation Preferred:
oBachelor's Degree or equivalent experience requiredWork
Experience:
o3 - 5 years human resources employee relations experience, including familiarity with applicable state and federal regulations.Other:
oAbility to research information and analyze data to arrive at valid conclusions, recommendations, and plans of action, exercising considerable judgment and discretion oAbility to effectively and thoroughly investigate and resolve employee issues of moderate complexity oAbility to prepare comprehensive reports and represent ideas clearly and concisely, both orally and in writingoPossess thorough knowledge of human resources philosophies, principles and practices oExcellent interpersonal, verbal and written communication skills oExcellent attention to detail, problem solving, organizational and prioritization skills oAbility to deal with people in a manner which shows sensitivity, tact, and professionalism oAbility to prioritize, problem solve and apply critical thinking skills oAbility to effectively interact with a diverse population at all levels within the organization oAbility to maintain composure in stressful situations oFamiliarity with HR systems, such as HRIS, HR Reporting, Case Management, etcoProficiency with Microsoft Office products (Excel, Word, PowerPoint) oAbility to type a minimum of 45 words per minute while interacting with customers on the phone oAbility to read, write and speak the English language, communicating clearly and effectively with callers oBilingual (English/Spanish) speaking and writing skills a plus Recommended Skills Attention To Detail Business Process Improvement Calculations Case Management Claim Processing Communication Apply to this job. Think you're the perfect candidate? Apply on company site $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3m7dy6qn4sx09kpxck', 'ExternalApply-j3m7dy6qn4sx09kpxck'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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